Refund / Cancellations Policy

You can cancel Orderonline. Log in to My Bookings, select the relevant booking and click the Cancel button. For online cancellation,  b2b.mbmitra.com will charge Rs. 120 per Product per sector as standard cancellation service charges over and above the Product. 

Please refer to Over Product specific amendment and cancellation policy while using  b2b.mbmitra.com  Services. You may be required to directly contact the MB Mitra Office.

How do I get a refund after canceling my Order?

In case of Order Cancelled, the refund shall be processed within 15 - 20 working days from the date of the cancellation request being made. If we have received the payment through a valid credit card, then the same will be refunded to your credit card. Payments made using any other form of payment will be refunded by cheque within a maximum of 30 days from date of receipt of ticket. All refunds shall be processed subject to processing of refunds by the respective service provider.  Please note convenience fee charged at the time of booking will not be refundable

What are the cancellation/amendment charges?

The customer must read individual specific terms and conditions in order to find out if the ticket proposed to be booked/purchased is subject to any additional cancellation fee or charge and  b2b.mbmitra.com  assumes no liability whatsoever in this regard.  

Note: Unless expressly stated otherwise, it is mandatory to contact  b2b.mbmitra.com   for refunds and the mb mitra will route the refund for your tickets booked on the Website, through  b2b.mbmitra.com    

To amend/cancel your ticket offline, contact care@mbmitra.com Customer Care at 7777885526 

The above mentioned cancellation process and refund processing time may vary. In case of lost or damaged tickets, the refund process cannot be initiated with the mb mitra. Refund would be through cheque or demand draft.  

 

The Normal cancelation charges are as follows:

• 10 days before to check in date - 10% cancellation charges
• 30 days before departure - no cancellation charges but the processing Charges.

For B2B Users Policy

Unused Balance Clause: Any top-up payment / advance payment which is received from retailers / distributors deposit the advance payment to his retail account for, the retailer / distributor does not use the amount for goods & services and he wants his payment to return in this case after one month of deposit, retailer need to give refund request to us, once we will get refund request from the retailer, the balance amount will be refunded within 15 to 20 working days via same source.

Refunds

• All refund requests are subject to obtaining approval from our suppliers.
• Supplier reserves the right to approve or reject refund.
• Applicable supplier penalty/administrative fees will be deducted.
• Refund will be paid to the customer only, who has made and or made the payment to us.
• No refund will be paid for partially utilised services and no shows.
• All payment will be done by cheque only.